The Home Depot

Improving the Customer Journey

Insight

Consumers have trouble finding specific products and are not aware of new products and categories.

 

Foresight

.Improve signage and displays to guide and direct customers to the items they seek  and introduce new products along the way.

 

Action

Develop a set of simple, actionable recommendations to improve customer experience through visual communications and merchandising.

 

 

ConsumerXretail | 400 West Rich Street | Columbus, Ohio 43215 | cxchuck@ConsumerXretail.com