ConsumerX Retail 

ConsumerX Retail is a retail consultancy focused on the nexus of consumer behavior, technology and creativity. We provide insight, strategy and planning services across the worlds of online and offline retail. Specialties include:
digital & mobile merchandising, digital signage, retail and marketing strategy, customer journey mapping, consumer experience design, core positioning and translating business strategy into design strategy.

I recently gave a talk on the potentials of augmented reality and virtually reality at Infocomm 2019, the gigantic audio visual conference a...

Tune in to #RetailWire #Braintrust Live as we chat about what retailers and brands can learn from #ComicCon


#retail #cx #comics #cxchuc...

My first experience with Nordstrom was in San Francisco in 1989.  They were coming to the city and they were the competition.  I was a train...

My first Brewdog experience! Happy to have a cool lunch spot open a block from my studio.

Founded in Fraserburgh, Scotland in 2007, Brewdog c...

I had the good fortune to critique some retail design work students at the Columbus College of Art and Design created for Airstream.

They did...

The new DSW lab store contains what appears to be a Nike pop-up shop.

Nike visual merchandising at pop-up shop inside DSW. 

Nike orange Christ...

I went to opening day of the new Abercrombie & Fitch store prototype. I’m not sure it is an Abercrombie & Fitch store.  And that may be the...

I was quoted recently in The Columbus Dispatch about Abercrombie & Fitch's new store prototype.

The redesign is definitely an improvement ove...

The debut of a new store prototype as a way of signaling a significant change in direction seems oddly outdated. Abercrombie & Fitch surely...

The benefit of all this technology and the services that go along with it, is to make our retail operations work better for staff and custom...

#NRF17: Focus on People, Cognitive Retail, Bundled Tech, Localization & Personalization

AmazonGo is nothing less than a game changer. Not because of the reduction of friction at the checkout. That is awesome and one of the reaso...

Content strategy and development are key for immersive retail.

Marshall McLuhan, the academic who pioneered the study of media culture, famou...

The anatomy of a digital merchandising system

You might think of dynamic visual merchandising (DynamicVM) as just screens on a wall: somethin...

Types of In-Store, Consumer-Facing Networks

One hundred and thirty-three years ago, Emile Zola used the new retail format – the department st...

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Led by
Chuck Palmer, ConsumerX is focused on understanding and developing ideal retail experiences.
 
Contact us now
 

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ConsumerXretail | 400 West Rich Street | Columbus, Ohio 43215 | cxchuck@ConsumerXretail.com