ConsumerX Retail 

ConsumerX Retail is a retail consultancy focused on the nexus of consumer behavior, technology and creativity. We provide insight, strategy and planning services across the worlds of online and offline retail. Specialties include:
digital & mobile merchandising, digital signage, retail and marketing strategy, customer journey mapping, consumer experience design, core positioning and translating business strategy into design strategy.

AmazonGo is nothing less than a game changer. Not because of the reduction of friction at the checkout. That is awesome and one of the reaso...

This is what I love about retail. It is in a constant state of flux. In good times, it’s about outpacing the competition; in bad times, it’s...

Apple, Union Square, San Francisco


Couresy of Apple, Cupertino, CA

What Works: That screen! It acts as a beacon to draw in tourists and local...

Do you remember the first time you went to Times Square or saw a Barneys Christmas window? Think about the annual spring Macy's Flower Show...

Converse Lovejoy Wharf, Boston
 

What Works: Almost everything. This is one of the best examples of dynamic VM I’ve found. Eighteen squares –...

Microsoft Flagship Store, Fifth Avenue, New York

What Works: Volume, volume, volume! As the primary visual merchandising tool, the large arra...

Macy's click and collect, Easton Town Center, Columbus, Ohio

What Works: Screens doing what they do best: capturing the attention of customer...

Nordstrom Beauty Concierge, Seattle
 


Nordstrom interactive concierge / Courtesy JohnRyan, Inc

What Works: An engaging experience in an open-...

Verizon Device Wall, Mall of America, Bloomington, Minn.


Verizon Wireless Destination Store, Mall of America, Bloomington, Minn. 

What Works:...

Social media has similarities to, but is not the same as shopping with others in a social way. The content and context of social media in it...

This is a unique category and opportunity. If Target can succeed in being the translator of the noise of innovation for the average consumer...

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Led by
Chuck Palmer, ConsumerX is focused on understanding and developing ideal retail experiences.
 
Contact us now
 

Find cXRetail:

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ConsumerXretail | 400 West Rich Street | Columbus, Ohio 43215 | cxchuck@ConsumerXretail.com